POLICIES & FORMS

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Privacy Policy - Kreadiv Pilates, LLC, we respect your concerns about privacy. This policy is intended to ensure your information is handled in a safe and responsible manner. Kreadiv Pilates currently gathers personal information strictly for contact purposes and to curate personally tailored exercise programs for each client. All information gathered from submission forms on our website are completely confidential and we do not share your personally identifiable information with third parties, outside of the limited circumstances referenced in the following statement. We may use your information to communicate special offers, promotions, events and information about our company to you via email. If you do not wish to receive these emails, you will have an option to opt out of future mailings.

Sales Policies

• Payment is due when services are rendered (payment plan options available).

• Appointments can be made at the studio, by email or by phone.

• We accept cash, check and all credit and debit cards - card purchases have an additional 5% service fee and will be invoiced prior to appointment.

• Intro package expires at 3 months; 8 package expires after 4 month; 10 packages expire after 5 months; 20 package expires after 10 months; any unused sessions on packages after the expiration date are automatically forfeited.

• New intro packages can only be purchased once.

• All sales are final

Cancellation Policies

• We hold a firm 24-hour cancellation policy for all of our appointments. To avoid penalty, appointments must be cancelled or rescheduled with more than 24 hours notice. If you do not cancel within this time frame, or do not show up for your appointment, you will be responsible for the full payment of the session (or session taken off of package).

• If you must cancel/reschedule your session, please email info@kreadivpilates.com

Additional Policies

• All sessions are 50-55 minutes and will begin and end promptly as scheduled, regardless of arrival time.

• Please turn your phone off or on silent while you are in the studio.

• For safety reasons, please do not bring unsupervised children to the studio.

• To avoid staining or damaging our equipment, please do not apply any 'glitter' or 'tanning' lotions before your session

• We recommend wearing comfortable athletic/yoga wear to your session and to tie your hair back.

• No shoes are allowed on equipment unless a doctor's notice. If shoes are needed, please bring a separate pair for studio use only.

• Please bring a pair grip socks for in studio (available for purchase as well).